Disabling the Email Access removes the Create an Account checkbox if the Recurring Add-on is active | Voters

Disabling the Email Access removes the Create an Account checkbox if the Recurring Add-on is active

closed

Matheus Martins

If I, as an admin, use the recurring donations add-on and disable the Email Access under Donations > Settings > General > Access Control, the Create an Account option disappears even if Registration or Registration + Login is selected on the form editing page.

July 1, 2021

Ben Meredith

marked this post as

closed

We're closing this because what's going on is expected behavior.
When the Email Access feature is disabled and the Registration or Registration + Login option is active for the donation form, the Create an Account checkbox will be hidden because the account creation is mandatory.
It will automatically create a WP user account for each recurring donor because this is how the user will be able to access his/her donations in the future if needed.
Long-story short: the account creation checkbox is there, but it’s hidden.

Ian Anderson

Ben Meredith: Thanks Ben. Sorry, I'm still a bit confused. 
I understand that the account creation is mandatory for recurring donations, but it shouldn't be mandatory for one-off donations. How do I give my one-off donors the option to register or login, but not force them to, while still having email access disabled? 
If I disable Email Access and leave Registration or Registration + Login option active - our one-off donors are forced to create an account. If I disable Email Access and turn off Registration or Registration + Login option - then no-one is given the option to register/login.
Am I missing something here? Thanks

Ravinder Kumar

marked this post as

under review

Kyle Johnson

marked this post as

planned

Ben Meredith

marked this post as

under review

Our team is having a look at this!