Imported donations do not show up in the new reports
under review
Ben Meredith
Hey Folks. Thanks to Craig for a workaround:
Before you import a CSV of donations, add a column of "_give_payment_gateway" and for every donation, add a value of "manual _donation"
Then when you import it, it will have everything it needs to show up in the Reports.
We're definitely still working on a fix here (these types of issues that are not preventing donations take a while to get prioritized) but that workaround should hold you in the meantime!
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Craig Haller
Imported donations do not seem to create a "_give_payment_meta" or "_give_payment_date" in the database where those entered manually or by a form do create it. Also, after the import it states that one more donation than in the external database has been imported and the donation_id skips a number. Hope this helps because I really need this function to work.
Ben Meredith
Craig Haller: Thanks for this (and for the additional clarification via the support ticket!) I've pinned a new comment with your workaround.
Ben Meredith
under review
We've been able to reproduce this now, and are looking into the fix. No firm timeline, of course, but it's back on the table!
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Craig Haller
Ben Meredith: Any update? I am having the same issue.
Stephanie Liy
We're unable to reproduce this issue, after testing. If we are able to reproduce this, we'll reopen it.
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Rik
Stephanie Liy: I can help you reproduce this, it still exists on our installation. Would appreciate it if the topic can be reopened. Pls contact me at rik@giveforgood.world
Stephanie Liy
closed
Ben Meredith
under review
Issues like this that are not preventing donations or have a simple workaround are generally prioritized at the end of an 8 week development cycle, and then tested and released. That means it can be up to 10 weeks for issues like this to be resolved.
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Rik
Hi, just to say this bug has been on here for a while now, and it would greatly help our reporting if it was fixed.
Ben Meredith
Rik: I've added this to the list, given its age. :-)
Thanks!
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Erin DeWolfe
I am experiencing this issue as well and would appreciate a fix.
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Rik
re the workaround: this did not work for us. we noticed that imported donations were labelled as "test donations", so we included a payment method because we did not want these donations to be labelled as "test donations", since donors can see the payment method. So we gave the payment method the name of our platform. However, we still have this same problem (with imported donations not showing in the reporting). So i guess the payment method of the imported donations needs to be a payment method that givewp already knows?
would appreciate a solution, we'd like to include our imported donations in our reporting!