Multiple Stripe accounts should properly process webhooks and sync renewals. | Voters

Multiple Stripe accounts should properly process webhooks and sync renewals.

complete

Rick Alday

Currently, subscriptions using the primary Stripe account are recording renewals automatically but subs using a secondary account are not.

The workaround, for now, is to manually sync subscriptions that use secondary Stripe accounts.

April 15, 2021

Jon Waldstein

marked this post as

complete

This issue was fixed in 2.21.3 . If this is affecting your website, please update to this or a later version of GiveWP. Thanks!

Ben Meredith

marked this post as

under review

Our team was able to replicate this again, and I'm escalating it to folks to have a look. In the meantime, you'll need to manually sync renewals using the tools on the back end of the individual subscription.

Ben Meredith

marked this post as

complete

This has been resolved, according to our tests. We've tried multiple ways to resolve this, but one of the many changes to our stripe integration must have resolved this. We'll need steps to replicate this going forward.

Ian Anderson

Rick Alday Is this likely to be addressed? Manually syncing subscriptions is a very tedious process, but is the only way our Donors are able to receive their receipts.