Setting Fee Recovery to apply to specific gateways still applies to all gateways | Voters

Setting Fee Recovery to apply to specific gateways still applies to all gateways

complete

Alex Coleman

Fee Recovery charges fees for gateways excluded using the "set per gateway" option.

August 17, 2021

Stephanie Liy

Hi Folks,
We are happy to announce that this issue has been resolved with the release of Fee Recovery version 1.10.1. Update at your earliest convenience and let us know if you have any trouble. 
Happy Fundraising!

Stephanie Liy

marked this post as

complete

Ravinder Kumar

marked this post as

ready for release

Ravinder Kumar

marked this post as

quality assurance

Ravinder Kumar

marked this post as

in progress

Ben Meredith

marked this post as

under review

Our team is watching this post for more reports of the issue. In the meantime the workaround is to enable it for the gateway, but add in a fee of zero for each one.

Blair Benjamin

I was able to work around this bug by setting the fee recovery to "enabled" but with values of 0 in each of the boxes. That has the same net effect as setting the fee recovery to "disabled."

Blair Benjamin

Just to elaborate on this, the amount that is being charged is different for the ACH transaction than for the credit card transactions. While the ACH transactions are configured to NOT have a fee at all, it is adding a $1.80 fee to a $50 transaction, which is like 3.6%. On the contrary, our credit card transactions are configured for 3%. Also, on the form itself, there is no indication of a fee for the ACH transactions. It's only after the payment is submitted that there is an indicator of the fee, which is fact charged to the user and visible on the receipts that are generated.

Blair Benjamin

I'm happy to help troubleshoot / reproduce this issue for you if it would be helpful. It can currently be replicated at https://pay.cairn.edu which is in test mode at this moment.