Stripe failed event does not imply failed forever.
complete
Rick Alday
We need to only mark things as failed when they actually fail, or update them on a subsequent event received over the webhook.
What's currently happening is that the webhook endpoint receives a failed event, and sets the subscription as failed, which is fairly unhelpful, because the next webhook that comes over saying that it's chaged again doesn't rcreate a renewal, AND donors (and admins) can't cancel subscriptions without manually setting them back to "active."
Jason Adams
complete
Happy to report this has been resolved in Give Recurring 1.12.0!
Ian Anderson
Jason Adams: Thanks Jason. I've updated and just tried to Sync a failing subscription, but it gets stuck on "Synchronizing Subscription Donations...". It just keeps spinning and nothing happens.
Jason Adams
Ian Anderson: Hi there! I'm sorry to hear that's happening. This particular post has to do with handling the webhooks properly, which isn't used when clicking the sync button. Please reach out to support and they will look into it with you, making another post if a bug is discovered.
Ian Anderson
Hi. This is significantly impacting the performance of our website. Will this be fixed soon? Thanks
Henry Holtgeerts
in progress