Text-to-Give should work with API-key connected Stripe Accounts.
under review
Ben Meredith
Currently, if the site is connected to Stripe with the Default account via the API key method (available to premium Stripe add-on users), the Text-to-Give integration does not work, but bails on "Stripe account not connected"
Here's the tested and confirmed scenarios:
Account 1 is connected via API keys
Account 2 is connected via Blue Connect button
- Connected only account 1: does notwork.
- Connected to both accounts, with 1 as default: does notwork.
- Connected to both accounts with account 2 as global default, but overridden at form level by account 1: does notwork.
- Connected to both accounts with account 1 as global default, but overridden at form level by account 2: doeswork.
Ben Meredith
Aaron Riddle: Just commenting publicly here to confirm what we already confirmed in Priority Support: it's possible to connect to the
same
Stripe account in two different ways as a workaround for this. As long as the Text-to-Give form is configured to use the Blue-button-connected account in the settings on that particular form, (even if it's technically the same account) you should be good to go.
Aaron Riddle
Thanks for looking into this! I'm commenting to follow along with this issue in hopes that it is gets resolved. Since we have a stripe account set up with nonprofit processing rates, we really cannot create another strip account just to connect for the text to give method...so I'm hoping this can be fixed. I appreciate the quick action!
Ben Meredith
Aaron Riddle: Just commenting publicly here to confirm what we already confirmed in Priority Support: it's possible to connect to the
same
Stripe account in two different ways as a workaround for this. As long as the Text-to-Give form is configured to use the Blue-button-connected account in the settings on that particular form, (even if it's technically the same account) you should be good to go.
Ben Meredith
under review
Our team is having a look at this.
In the meantime, the workaround is to connect the Text-to-Give form to an account connected to Stripe via the blue button. You can do that at the form level, or globally/site-wide.