Updating Payment info for Stripe should work in the [give_subscriptions] interface.
complete
Ben Meredith
Currently, when donors attempt to update their card number on pages with the [give_subscriptions] shortcode, two things happen that shouldn't:
- The card does not update at stripe.
- The legacy page redirects automatically to the donor dashboard page, even if the setting in the dashboard is to use legacy pages.
You have to navigate back to the legacy page to even see the error, which is vague and not also logged in the logs.
Ben Meredith
complete
This has been resolved, and the give_subscriptions shortcode not works properly. Please update to the latest versions of GiveWP and the Recurring add-on. If you're still seeing issue, reach out to support with clear steps to replicate a problem.
C
Chris Walker
I have asked a few users to do the donor dashboard to manage subscriptions. The Payment Method box has no dropdown or can't enter. And Update just spins.
No one can update their card, or their amount on site.
Ben Meredith
under review
Our team is having a look at this. Please vote so that we know how many folks are experiencing this issue!
The workaround in the meantime is to have donors use the donor dashboard to manage subscriptions.