An option to change what is sent to the Square Item Name
complete
Alex Coleman
Currently, for Square subscriptions, the item is "GiveWP 1 Subscription" (where 1 is the subscription ID). Using the form's name instead would be better than "GiveWP".
Ben Meredith
under review
Our team will have a look at this, for sure.
Issues like this that are not preventing donations or have a simple workaround are generally prioritized at the end of an 8 week development cycle, and then tested and released. That means it can be up to 10 weeks for issues like this to be resolved.
In the meantime, definitely reach out to Square about an option for disabling or customizing those email receipts on their end. Most gateways allow for that, but it doesn' appear that Square does, which is unfortunate because that would have made for a much simpler solution here.
Stephanie Liy
complete
Stephanie Liy
Hi Folks,
We are happy to announce that this issue was resolved with the release of Recurring Donations 2.4.1. Update at your earliest convenience, and let us know if you have any issues moving forward.
Happy Fundraising!
Joshua Dinh
quality assurance
Joshua Dinh
in progress
Ben Meredith
under review
Our team will have a look at this, for sure.
Issues like this that are not preventing donations or have a simple workaround are generally prioritized at the end of an 8 week development cycle, and then tested and released. That means it can be up to 10 weeks for issues like this to be resolved.
In the meantime, definitely reach out to Square about an option for disabling or customizing those email receipts on their end. Most gateways allow for that, but it doesn' appear that Square does, which is unfortunate because that would have made for a much simpler solution here.
M
Mark Looch
We have church members that are confused by the receipt they get from Square. They donated to our church, but the receipt from Square makes it look like they bought a plugin subscription from GiveWP. Should be a quick and easy update, thanks for looking into this fix.
J
Josh Quigley
Yes, this is a critical update. Currently, the donor gets a receipt from Square for their recurring donation thinking that they purchased a GiveWP product instead of donating to a cause. The GiveWP plugin should make the Item Name of the recurring subscription the same name as the Form Name in GiveWP and send that Item Name to Square, etc. Thank you!
