Failed Payment Email sent to Donor
under review
Amy Adams
As an admin I would like my donors to receive an email notice that their one-time donation failed.
I would like this email to come from GiveWP so I could customize it per donation form so the donor knows exactly where it's coming from and matches the other emails they may receive related to their donations.
Ben Meredith
under review
Usually with one-time donations, a failed donation redirects them to the form with an appropriate error message, asking them to try again, so there's no mechanism to capture an email, because no donation is created at all. Also, the donor is still on the form, and knows that they need to try again.
So essentially this request would be for a
failed
donation to be created on the site, and then an email to be generated. That's adding a lot of unnecessary steps if the only goal is to get the donor to try again.I'll leave this feature request open for further discussion, but at this point it's unlikely we'd build out that functionality, given the current architecture of the plugin.
Ben Meredith
under review
Usually with one-time donations, a failed donation redirects them to the form with an appropriate error message, asking them to try again, so there's no mechanism to capture an email, because no donation is created at all. Also, the donor is still on the form, and knows that they need to try again.
So essentially this request would be for a
failed
donation to be created on the site, and then an email to be generated. That's adding a lot of unnecessary steps if the only goal is to get the donor to try again.I'll leave this feature request open for further discussion, but at this point it's unlikely we'd build out that functionality, given the current architecture of the plugin.