GiveWP should take into consideration Razorpay Late Authorization
under review
Rick Alday
Late Authorization can break the workflow of online payments made with Razorpay.
While this cannot all controlled from GiveWP, GiveWP can provide a donation status that takes into account late authorization.
Ben Meredith
under review
Our team will take a look at this, but I can't guarantee a timeline here. I know that's not the best answer, but with only 3 reports of this bug in nearly a year, it's not urgent yet.
In the meantime, use the manual donations add-on to reconcile records with RazorPay. Thanks!
Jim Mackenzie
Ben Meredith: I'm not actually 100% sure that late authorizations are what cause the majority of our problems. We've got our transactions set to auto-refund in Razorpay if they take longer than 12 minutes to settle, which is the minimum it can be set to. I'm looking at a missed payment now and it took 13 seconds to complete and was still missed by GiveWP. I think a potential issue is that no donation is created as soon as the Razorpay widget is opened, only when it is closed.