7
New donor should be able to define his/her password during the donation
under review
Ben Meredith
under review
We're always open to enhancements and changes like this, but the reason this is unlikely to be changed is two-fold.
- GiveWP used to work this way, and we changed it to silently creating the password, and saw increased donations. This feature request is essentially to undo that change.
- Our number one goal is to increase donations to your website. Any "friction" on the site (requiring potential donors to do anything that slows down their movement toward clicking the "Donate Now" button) is a problem to be eliminated. Requiring a donor to come up with a password at the time of donation will decrease the number of donations.
Instead, we recommend ensuring that the new user email is sent immediately upon donation, so that AFTER you've gotten the money, you can ensure that Donors know how to give again.
Finally, the new Donor Dashboard coming in 2.10 of GiveWP will enable donors to manage passwords/accounts themselves, immediately after donating.
We'll leave this feedback under review, and if enough folks agree and vote and comment, we could be persuaded to make a change.
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Newest
Oldest
Ben Meredith
under review
We're always open to enhancements and changes like this, but the reason this is unlikely to be changed is two-fold.
- GiveWP used to work this way, and we changed it to silently creating the password, and saw increased donations. This feature request is essentially to undo that change.
- Our number one goal is to increase donations to your website. Any "friction" on the site (requiring potential donors to do anything that slows down their movement toward clicking the "Donate Now" button) is a problem to be eliminated. Requiring a donor to come up with a password at the time of donation will decrease the number of donations.
Instead, we recommend ensuring that the new user email is sent immediately upon donation, so that AFTER you've gotten the money, you can ensure that Donors know how to give again.
Finally, the new Donor Dashboard coming in 2.10 of GiveWP will enable donors to manage passwords/accounts themselves, immediately after donating.
We'll leave this feedback under review, and if enough folks agree and vote and comment, we could be persuaded to make a change.
A
Ashraff Rahman
@Ben Meredith: oh this great! I totally agree that the new user email (with the password) should be sent immediately after the donation and the new donor dashboard enabling donors to manage passwords and account after donating is cool. It’s much better this way. I’m going to undo this vote and if there’s a request already up on the user email and new dashboard, let me know where it is so I can vote on that. Thanks.
A
Ashraff Rahman
I encountered a lot of issues from donors where they do not know their password was auto created when they donated and the next time they want to donate on something again, they can't use the same email and do not know their password and don't know where to reset the password and ended up not donating. donors should be able to set their own password for the website the first time they use it.