Show no payment gateway fields until a gateway is selected
under review
Alex Coleman
As a site owner I'd like forms to not show any fields (like Credit Card or Address fields) until a gateway is selected.
That way, donors can select from the available payment methods without having to switch from the default.
Ben Meredith
under review
Our team will definitely keep an eye on this feedback for more votes, but I wanted to give a bit of perspective on why GiveWP operates the way it does.
At the time of donation, best fundraising practice is to remove any donor decision that you can. You're already asking the donor for a donation, asking them how they want to give is adding friction to the process.
Giving donors payment options is great, but you should direct them as much as you can to the method that most of your donors use, and limit the choices to just a few.
We take user feedback seriously, and will keep an eye on this feedback for sure. If enough folks are asking for it, we'll consider adding that option.
L
Lorie
I agree with Graham's feedback on this request. It would be great to see the payment options on top or shown horizontally so that all payment methods are easy to see rather than having to scroll down.
Graham Lally
We had a similar request. The user flow rationale makes sense. However, the main issue we found with the default being selected is that it expands out, and pushes the other options off the screen. This means that the first option looks like the _only_ option without further exploration of the page.
Ben Meredith
under review
Our team will definitely keep an eye on this feedback for more votes, but I wanted to give a bit of perspective on why GiveWP operates the way it does.
At the time of donation, best fundraising practice is to remove any donor decision that you can. You're already asking the donor for a donation, asking them how they want to give is adding friction to the process.
Giving donors payment options is great, but you should direct them as much as you can to the method that most of your donors use, and limit the choices to just a few.
We take user feedback seriously, and will keep an eye on this feedback for sure. If enough folks are asking for it, we'll consider adding that option.
Catherine Mauch
If choosing debit/credit card as default, donors aren't even aware of paypal because they have to scroll to the bottom of the page to find it
Ben Meredith
Catherine Mauch: The gateways are sortable, so if you want, you can make the default one display below the others, to be sure that all options are not hidden.
