Edit donation amount for subscriptions created with Stripe should work
complete
Matheus Martins
As an admin, I want to allow my donors that donated using Stripe to update their donation amount. For now, if they try to update the donation amount, an error is displayed in the console saying that there is an error in the admin-ajax.php file.
As a donor, I want to edit my subscription donation amount, but there is an error that doesn't allow me to modify it.
Jason Adams
complete
I'm happy to share this has been resolved in the new Give Recurring 1.12.3 release. Please update and let us know if you have any further issues!
Kyle Johnson
in progress
We have a lead on a potential fix that is being developed and tested internally.
Ravinder Kumar
planned
J
Justin Black
This is causing us a big problem as a number of people have requested to increase their monthly donations but as we are using Stripe as the payment gateway they cant! The only option is to cancel the monthly donation and then setup a new monthly donation. Not very professional
Ben Meredith
Our team is continuing to look into this issue. Here's what's going on, as far as we can tell at this point:
- Site base currency is USD (for example).
- Using Currency Switcher, donors have made subscriptions in some other currency.
- The logic within the subscription amount updater does not correctly take into account the switched currency, and is attempting to change the currency (or send a USD amount, as in our example) which Stripe does not like.
The workaround for now is for admins to manually change the subscription amount at Stripe until we can resolve the issue from our side.
Based on the number of folks reporting this issue, we're going to prioritize this soon.
Amanda Ainsworth
This is causing a big problem for our donors and we are currently doing a series of campaigns to promote monthly giving! Please advise the timeline for this as it is a critical issue.
Ben Meredith
under review