Goal should display the same total in form grids and single forms | Voters

Goal should display the same total in form grids and single forms

Alex Coleman

Currently, the donation totals in the form grid are different than on single forms. The form grid excludes fee recovery amount, and the single forms include the fee recovery amount. The totals should be the same.

June 28, 2021

Angela Blake

marked this post as

open

DETAILS CLOUD

Any update?

DETAILS CLOUD

Is there any update, The problem caused our donors to have a negative outlook.

Jason Adams

marked this post as

planned

Ante Laca

marked this post as

in progress

Matt Cromwell

marked this post as

planned

Re-opening because it has been reliably replicated. It's unique to the Legacy template only.

Matt Cromwell

marked this post as

closed

This was previously resolved, so closing. If others still experience this issue, go to "Donations > Tools" and use the Recalculate totals tool.

Jonathan Heuer

Matt Cromwell: even after recalculating, I am seeing the same differences between single forms and grids. For instance, https://kpcf.org/donations/summer-concert-series/ currently shows $77, while the same form in grid at https://kpcf.org/our-projects/ shows $75.

Matt Cromwell

Jonathan Heuer: That must be something unique in your site somehow. I pinged our Support team to follow-up with you via your existing support ticket on this. We'll get to the bottom of it with you for sure.

Jonathan Heuer

Matt Cromwell: thanks Matt, I'll wait to hear from them

Matt Cromwell

I believe this is resolved now. I see in the new Form Table that there's a difference between "Goal" and "Revenue". Where the Goal progress shows the amount without Fees, but Revenue shows the amount with revenue.
You can see the results of my testing here:
https://franticcottonmouth.build067.wpsandbox.app/give-totals/

Rick Alday

This affects the give_goal and give_totals shortcodes as well.