GoCardless add-on breaks Donor Dashboard | Voters

GoCardless add-on breaks Donor Dashboard

closed

Rick Alday

If the GoCardless add-on is active the Donor Dashboard will not load the donation history and clicking Recurring Donations tab results in a blank page.

April 1, 2021

Kyle Johnson

marked this post as

closed

Kyle Johnson

Ravinder Kumar I'm not able to reproduce your PHP notice with the status - locally I'm seeing a fallback "unknown" status. Also, the PHP Notice for the status is different than the PHP Fatal Error that was previously reported.

Kyle Johnson

marked this post as

under review

Given new reproduction steps I will re-review this feedback.

Jason Adams

marked this post as

closed

We've included some code in the next release to help with warnings, but the fatal issue that this post is oriented around was actually fixed in the last release. So if you are experiencing a fatal error, please make sure you're using the latest version of GiveWP.

Kyle Johnson

marked this post as

under review

I am unable to replicate this issue. I have GoCardless setup along with Recurring Donations and was able to make a recurring donation using GoCardless ACH. From there I am able to load the donor dashboard and view the subscription.

Kyle Johnson

marked this post as

in progress

Ben Meredith

marked this post as

under review

Our team is going to take a look at this. In the meantime, the only known workaround is to not use the Donor Dashboard on sites with GoCardless as a gateway.