Mollie icm Recurring payments: bugs
R
Rik
Mollie payments for 2.0 forms in combination with recurring donations are a hot mess. These are the problems I have noticed, please note also that these have all existed for a long time, at least a year:
- I tested making renewal donations, I made 1 with IDEAL and 1 with creditcard. The result: the one with IDEAL only happened once, on the initial donation day itself. No renewals. On the creditcard I got 1 donation deducted on day 1, and on every day afterwards 2 donations (so 2 renewals, when I made only 1 recurring donation)!! It seems the IDEAL donation renewal were being renewed via the creditcard. I am sure I did this right and I can show evidence from Mollie, our PSP, which lists the same giveWP subscription ID number first for an IDEAL payment and later for creditcard renewal payments. Also of relevance maybe: when making the IDEAL payment, my bank account shows “one-time” as the frequency for the payment, even when I selected periodic (daily) in GiveWP.
- Subscriptions cannot be cancelled by donor, has to be done by site admin.
- The status of renewal donations is changed to "Complete" instead of staying on “Renewal”, which results in incorrect reporting of renewal donations in Google Analytics.
- Renewal donations are not assigned to the default investment fund but remain as "Unassigned" in the "Fund" column.
- Chargebacks (directdebit) are not set to “Revoked”.
- When someone makes a periodic donation they receive the following in “Thank you for your donation”-emails :
- immediately: a single one-time donation receipt (not the periodic receipt) → this is not correct I think, should be the ‘periodic’ receipt
- Upon every renewal: both a single one-time donation receipt + a periodic donation receipt → this is also not correct I think, it is confusing to receive two, this should just be the ‘periodic’ receipt or only the one-time receipt, or even better: a separate ‘renewal’ donation receipt.
Angela Blake
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R
Rik
Edit: subscriptions at the moment often cannot be canceled at all, also not by the site admin
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