Renewals paid with Japanese Yen are rounded off incorrectly in the GiveWP dashboard | Voters

Renewals paid with Japanese Yen are rounded off incorrectly in the GiveWP dashboard

under review

Rick Alday

The total amount recorded for renewals made with Japanese Yen are rounded off and with a the decimal place off.

For example, if the Renewal amount was for 2,611 Yen, the renewal is recorded as 26.

January 7, 2022

Emily Brown

We operate entirely in yen and have this same problem. Renewals only show a small percentage of the actual received donation. For example, 3,000 yen will be shown as 30 yen. The correct amount did go through to our account, but for our records, this needs to be accurate. We would rather not manually change renewal charges as that's a lot of extra work.

Thanks for working on this, Give. Fingers crossed it gets sorted soon.

Ben Meredith

marked this post as

under review

Our team is going to have a look at this, for sure. The workaround currently is to manually change the value of renewals when they are recorded on the GiveWP side. 
Note that the correct amount is coming in to the payment gateway, it's just getting recorded incorrectly on the GiveWP side.
Until this issue is resolved, we'd recommend turning off Subscription Renewal receipt emails from GiveWP, since they might be confusing for donors. You could temporarily use Stripe's emails.