The Subscription Cancelled email is not being sent out | Voters

The Subscription Cancelled email is not being sent out

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Alex Coleman

Currently the Subscription Cancelled email is not being generated which means that email is not being sent to donors or admins.

July 14, 2023

Alex Coleman

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This was resolved in Give 3.16.0 & Recurring 2.10.0 (updates on both are needed for it to work).

Before taking any steps for updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/.

Angela Blake

marked this post as

under review

We released a fix for this that passed QA checks, but we have been receiving new reports of this issue that our support team is able to reproduce.

We're taking another look.

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May Workman

This is a serious bug that needs to be fixed quickly.

Geneviève K.

In the function cancel() (give-subscription.php), the status is already "Cancelled". So we return from the start of the function.

Geneviève K.

The emails are sent for test donations, not for Stripe payments.