Add option to exclude/include fees in goal
planned
Jennifer Lavely Sims
Needing An Update on this please :) Our Organization REALLY needs this option. Sounds like A LOT of folks do! ANY UPDATES? WE NEED TO MAKE THIS HAPPEN. It's been in the que for a while now.
Bryan Girsch
Jennifer Lavely Sims - This is a HUGE need. Not showing fees in the amount raised should be the default. Not the current way it operates. Fees are an overhead cost for the charity and should only be made public at checkout and on individual receipts. Fee should NOT be included in the goal amount. It takes money directly out of charity pockets as people think they have reached their goal when in reality they haven't.
For example if someone signed up to raise $300 and they hit their goal. The way GiveWP is currently set up, the charity only takes in $288 if they are only collecting credit card fees. So realistically the fundraiser should keep going. But the fees are shown on the front end so the fundraiser thinks they got to $300 but they didn't. And now the charity loses.
I understand fundraisers should be motivated on their own, but if they are reaching goals because overhead fees are inflating how much they are actually contributing to the charity then we need a solution to solve that. Which is not showing fees on the leaderboard and goals.
J
Jerry Stevens
Yes, like other we would also like this feature to exclude fees in our goal.
A
Andy Parker
Us too! This is a bit of a show-stopper for us to use this plugin - we can't have the fees collected (which we pass on to the provider) included in the amount we show donors we have raised.
D
David Work
This request is almost two years old. I'm surprised this hasn't been addressed before now, since I don't think implementing this feature would be all that difficult -- (1) a setting to include or exclude recovered fees, and (2) deducting any recovered fees from the donation total prior to displaying it. I'm with others here in this thread -- the default should be to exclude recovered fees fro the donation total.
Jennifer Lavely Sims
David Work - I agree! This shouldn't be that difficult :(
M
Michelle Frechette
It's hard to hit a goal when you have to guess how much more you need to include to cover optional fees that people cover.
N
Nadya Drenska
Including/excluding fees in the donation goal is an absolute must. I really have no idea what's the logic of the current way that fee recovery addon works, it's very obvious that the donation goal is the actual amount of money an organization needs for a cause, and obviously that doesn't include fees for service providers. It's really misleading and confusing for donors. Transparency it crucial for every charity organization!
I received a suggestion from the support team to adjust the donation goal including any anticipated fees. I don't see any possible way this could work since there is no way we can predict:
- how many transactions will reach the goal
- how many users will decide to donate trough card or offline donation
- the fees also depend on the amount of the donation. How we're supposed to know beforehand how many users will donate 5, 10, 20, 50 or 100 Euro, or any other custom amount.
Also, you have mentioned before that only few people are waiting for this feature, but I bet that's not quite right - I couldn't know if this topic here existed if I didn't receive a specific link to it, so I can add a comment. Thank you to the support team for that!
Please, please, please make this a priority!
Thank you in advance!
Ravinder Kumar
planned
B
Bryan Girsch
Ravinder Kumar: So pumped for this! Thank you!
T
Tracy V
Ravinder Kumar: Hello - is there any update on the status of this feature becoming available?
Jennifer Lavely Sims
Ravinder Kumar - Updates Please???? This is March 2024
Ben Meredith
under review
Our team will definitely take a look at this. I added it to an internal board for discussion today.
For a bit of context, the way we move things up the board in terms of urgency is if they are blocking donations (those get moved to the front of the line immediately) and if a ton of folks are asking for it.
This post currently has 10 votes, and while that's certainly more than nothing, it's also an indication that this issue is only urgent for a handful of folks.
Issues like this that are not preventing donations or have a simple workaround are generally prioritized at the end of an 8 week development cycle, and then tested and released. That means it can be up to 10 weeks for issues like this to be resolved.
In the meantime, I'd recommend modifying the goal amounts to include fees, and acknowledging in the text somewhere that the goal amount includes the fees charged by the gateways. Donors hate fees too, so it's something they'll be happy to give toward.
B
Bryan Girsch
Ben Meredith: Hi Ben, how are we looking on this important feature? Hopeful this is moving up the charts and getting into the next Sprint.
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Tracy V
Ben Meredith: hello - Is there an update on the status of this feature? It would be so helpful for our fall fundraising campaign. Thank you!
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Bryan Girsch
Ben Meredith: Is there an update here? This is such an important update. Can it please be pushed to the top and finished? It has been in the planning phase for a long time. Thank you.
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Bryan Girsch
Ben Meredith: Just a friendly follow up on this issue. Many users looking for the same solution. Any idea on status?
Eric Amzaleg
Ben Meredith: any update on this??
Eric Amzaleg
Ben Meredith: Like i mentioned in the past, this is a privacy issue for donors. It should not be taken lightly
Jennifer Lavely Sims
Ben Meredith - Don't think this would be too difficult. its been way past 10 weeks. Its March 1st, 2024
B
Bryan Girsch
this is an absolute must. The default should be to not include the fees in the goal tracker and leaderboards. Fees are an overhead item and should not be publicized as money that is fundraised for charity. I would hope this could be expedited to the top of the list since this is a very public facing PR problem that it is hard to explain to people why financial numbers are different than they appear.
K
Kevin Dervin
I agree that this needs to be a feature added. I spend way too much time trying to explain why the numbers are not correct on my site(s).
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