Add option to exclude/include fees in goal | Voters

Add option to exclude/include fees in goal

planned

Rick Alday

As an admin, I would like to have the option to include/exclude fees in the donation goal.

June 1, 2021

Andy Parker

Us too! This is a bit of a show-stopper for us to use this plugin - we can't have the fees collected (which we pass on to the provider) included in the amount we show donors we have raised.

David Work

This request is almost two years old. I'm surprised this hasn't been addressed before now, since I don't think implementing this feature would be all that difficult -- (1) a setting to include or exclude recovered fees, and (2) deducting any recovered fees from the donation total prior to displaying it. I'm with others here in this thread -- the default should be to exclude recovered fees fro the donation total.

Michelle Frechette

It's hard to hit a goal when you have to guess how much more you need to include to cover optional fees that people cover.

Nadya Drenska

Including/excluding fees in the donation goal is an absolute must. I really have no idea what's the logic of the current way that fee recovery addon works, it's very obvious that the donation goal is the actual amount of money an organization needs for a cause, and obviously that doesn't include fees for service providers. It's really misleading and confusing for donors. Transparency it crucial for every charity organization! 
I received a suggestion from the support team to adjust the donation goal including any anticipated fees. I don't see any possible way this could work since there is no way we can predict:
 how many transactions will reach the goal
how many users will decide to donate trough card or offline donation 
the fees also depend on the amount of the donation. How we're supposed to know beforehand how many users will donate 5, 10, 20, 50 or 100 Euro, or any other custom amount.
Also, you have mentioned before that only few people are waiting for this feature, but I bet that's not quite right - I couldn't know if this topic here existed if I didn't receive a specific link to it, so I can add a comment. Thank you to the support team for that! 
Please, please, please make this a priority! 
Thank you in advance!

Ravinder Kumar

marked this post as

planned

Bryan Girsch

Ravinder Kumar: So pumped for this! Thank you!

Tracy V

Ravinder Kumar: Hello - is there any update on the status of this feature becoming available?

Ben Meredith

marked this post as

under review

Our team will definitely take a look at this. I added it to an internal board for discussion today.
For a bit of context, the way we move things up the board in terms of urgency is if they are blocking donations (those get moved to the front of the line immediately) and if a ton of folks are asking for it. 
This post currently has 10 votes, and while that's certainly more than nothing, it's also an indication that this issue is only urgent for a handful of folks.
Issues like this that are not preventing donations or have a simple workaround are generally prioritized at the end of an 8 week development cycle, and then tested and released. That means it can be up to 10 weeks for issues like this to be resolved. 
In the meantime, I'd recommend modifying the goal amounts to include fees, and acknowledging in the text somewhere that the goal amount includes the fees charged by the gateways. Donors hate fees too, so it's something they'll be happy to give toward.

Bryan Girsch

Ben Meredith: Hi Ben, how are we looking on this important feature? Hopeful this is moving up the charts and getting into the next Sprint.

Tracy V

Ben Meredith: hello - Is there an update on the status of this feature? It would be so helpful for our fall fundraising campaign. Thank you!

Bryan Girsch

Ben Meredith: Is there an update here? This is such an important update. Can it please be pushed to the top and finished? It has been in the planning phase for a long time. Thank you.

Bryan Girsch

this is an absolute must. The default should be to not include the fees in the goal tracker and leaderboards. Fees are an overhead item and should not be publicized as money that is fundraised for charity. I would hope this could be expedited to the top of the list since this is a very public facing PR problem that it is hard to explain to people why financial numbers are different than they appear.

Kevin Dervin

I agree that this needs to be a feature added. I spend way too much time trying to explain why the numbers are not correct on my site(s).

System Internal

Yes please implement this, it doesn't seem right to include the fee recovery in the donation goal and is actually nonsensical in our particular application.

Mark

I would also like to exclude fees from the donation goal when displaying live to the public.

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