20
Add option to exclude/include fees in goal
planned
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N
Nadya Drenska
Including/excluding fees in the donation goal is an absolute must. I really have no idea what's the logic of the current way that fee recovery addon works, it's very obvious that the donation goal is the actual amount of money an organization needs for a cause, and obviously that doesn't include fees for service providers. It's really misleading and confusing for donors. Transparency it crucial for every charity organization!
I received a suggestion from the support team to adjust the donation goal including any anticipated fees. I don't see any possible way this could work since there is no way we can predict:
- how many transactions will reach the goal
- how many users will decide to donate trough card or offline donation
- the fees also depend on the amount of the donation. How we're supposed to know beforehand how many users will donate 5, 10, 20, 50 or 100 Euro, or any other custom amount.
Also, you have mentioned before that only few people are waiting for this feature, but I bet that's not quite right - I couldn't know if this topic here existed if I didn't receive a specific link to it, so I can add a comment. Thank you to the support team for that!
Please, please, please make this a priority!
Thank you in advance!
Ravinder Kumar
planned
B
Bryan Girsch
Ravinder Kumar: So pumped for this! Thank you!
Ben Meredith
under review
Our team will definitely take a look at this. I added it to an internal board for discussion today.
For a bit of context, the way we move things up the board in terms of urgency is if they are blocking donations (those get moved to the front of the line immediately) and if a ton of folks are asking for it.
This post currently has 10 votes, and while that's certainly more than nothing, it's also an indication that this issue is only urgent for a handful of folks.
Issues like this that are not preventing donations or have a simple workaround are generally prioritized at the end of an 8 week development cycle, and then tested and released. That means it can be up to 10 weeks for issues like this to be resolved.
In the meantime, I'd recommend modifying the goal amounts to include fees, and acknowledging in the text somewhere that the goal amount includes the fees charged by the gateways. Donors hate fees too, so it's something they'll be happy to give toward.
B
Bryan Girsch
Ben Meredith: Hi Ben, how are we looking on this important feature? Hopeful this is moving up the charts and getting into the next Sprint.
B
Bryan Girsch
this is an absolute must. The default should be to not include the fees in the goal tracker and leaderboards. Fees are an overhead item and should not be publicized as money that is fundraised for charity. I would hope this could be expedited to the top of the list since this is a very public facing PR problem that it is hard to explain to people why financial numbers are different than they appear.
K
Kevin Dervin
I agree that this needs to be a feature added. I spend way too much time trying to explain why the numbers are not correct on my site(s).
System Internal
Yes please implement this, it doesn't seem right to include the fee recovery in the donation goal and is actually nonsensical in our particular application.
M
Mark
I would also like to exclude fees from the donation goal when displaying live to the public.