Admin Email for Failed Payments
under review
Zack Jenkins
As and admin, I'd like an email that I can set to be notified of failed payments when an error log posts, so that I'm aware of payments not being successfully processed without checking the logs each day.
Ben Meredith
under review
This is an excellent feature request, but note a few things:
- The existing renewal failed email is for when the gateway attempts to process a renewal, and then alerts the site (using the webhook) that it failed. That email is not based on errors in the logs, but on a webhook event from the gateway.
- This request has the potential for lots of "false positives" in terms of emails that make it sound like things are failing when they are not. So whatever solution we make needs to account for those.
- There is no substitute for regularly testing using End-to-End tests on your site to ensure key functionality remains functional. We recommend tools like ghostinspector.com to help with automating those.
All of that to say that we'll have a look here.
Nessan Kavanagh
This is a crucial feature. We have donors who sponsor children monthly and annually and it's very important that we get alerted to failed payments so we can monitor and follow up with the donor if required.
Aaron Riddle
This would be a beneficial feature as we have donors that give every month on subscription donations. Sometimes their donations will be failing due to an old card or insufficient funds and they are unaware of it...so it would be good to get an alert about that as an admin so we could follow-up with them.
Ben Meredith
under review
This is an excellent feature request, but note a few things:
- The existing renewal failed email is for when the gateway attempts to process a renewal, and then alerts the site (using the webhook) that it failed. That email is not based on errors in the logs, but on a webhook event from the gateway.
- This request has the potential for lots of "false positives" in terms of emails that make it sound like things are failing when they are not. So whatever solution we make needs to account for those.
- There is no substitute for regularly testing using End-to-End tests on your site to ensure key functionality remains functional. We recommend tools like ghostinspector.com to help with automating those.
All of that to say that we'll have a look here.
A
Alan Owen
This would be very useful for when subscription payments are failing. The donor already gets an email but our donations team want to be notified after the final attempt fails so they can contact the donor personally.
C
Chris Walker
This is a great idea. I had some failing transactions over an event weekend. Some were succesful so I didn't notice the failling ones. When i discovered through user complaint that it was failing, i checked the logs and saw several failed transactions.....no notifcations from stripe, paypal, nor the plugin
If a log item is created for a failed transaction, i as the admin would love to know as instantly as possible.