36
Admin Email for Failed Payments
under review
Zack Jenkins
As and admin, I'd like an email that I can set to be notified of failed payments when an error log posts, so that I'm aware of payments not being successfully processed without checking the logs each day.
Ben Meredith
under review
This is an excellent feature request, but note a few things:
- The existing renewal failed email is for when the gateway attempts to process a renewal, and then alerts the site (using the webhook) that it failed. That email is not based on errors in the logs, but on a webhook event from the gateway.
- This request has the potential for lots of "false positives" in terms of emails that make it sound like things are failing when they are not. So whatever solution we make needs to account for those.
- There is no substitute for regularly testing using End-to-End tests on your site to ensure key functionality remains functional. We recommend tools like ghostinspector.com to help with automating those.
All of that to say that we'll have a look here.
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Ben Meredith
under review
This is an excellent feature request, but note a few things:
- The existing renewal failed email is for when the gateway attempts to process a renewal, and then alerts the site (using the webhook) that it failed. That email is not based on errors in the logs, but on a webhook event from the gateway.
- This request has the potential for lots of "false positives" in terms of emails that make it sound like things are failing when they are not. So whatever solution we make needs to account for those.
- There is no substitute for regularly testing using End-to-End tests on your site to ensure key functionality remains functional. We recommend tools like ghostinspector.com to help with automating those.
All of that to say that we'll have a look here.
C
Chris Walker
This is a great idea. I had some failing transactions over an event weekend. Some were succesful so I didn't notice the failling ones. When i discovered through user complaint that it was failing, i checked the logs and saw several failed transactions.....no notifcations from stripe, paypal, nor the plugin
If a log item is created for a failed transaction, i as the admin would love to know as instantly as possible.